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Customer Service

Product

Where can I see your prints in person?

  • Sign up to the newsletter and follow my Instagram, to find out where my next pop up gallery/shop will be appearing next.

  • You can also check the exhibits page, for current and upcoming exhibits.

What is the difference between a limited edition print and an option edition print? 

  • A limited edition print is only available in a limited quantity. 
  • An open edition is not numbered and the quantity is not limited. 

What is the process for printing & framing?

  • Limited edition large and extra large prints are printed with the assistance of a high-end professional photography printer based in Melbourne, who assist me to achieve the best possible result for all my images.

  • All other sizes are printed in my studio with my own high-end professional photography printer.

  • All prints are printed on Canson Baryta Photographique 310GSM pure white satin paper, which is a museum grade, acid-free paper with archival inks that will last for a lifetime.

  • Each frame is hand crafted and framed by a professional framer in Australia.

  • I oversee every step myself to ensure sure you receive the highest quality framed print.

Can I order a print framed?

  • All frames are custom made. Please contact me directly for frame options. I will provide you a range of custom options to select from. 

  • All framed prints are custom printed and framed per order. The process can take between 2-3 weeks maximum.

  • I will contact you to advise when your framed print is ready for delivery

What is Art Glass?

  • Art Glass is fine glass that has zero reflection.

Can I order a framed print/print only that isn’t available on your store?

  • Yes, all unpublished prints are available to purchase.

  • I'm happy to provide a free consultation service, where you can advise what you're looking for and I will put together a selection of prints for you to review (published and unpublished)

  • All images from my gallery are available for custom printing and framing.  

 

Payments

What currency am I charged in?

  • Australian dollars.

What payment methods do you accept?

Shipping & Returns

Despatch time

  • All prints are custom printed per order.
  • For A1, A2, A2, A4, Medium sized prints, please allow 1 business day for dispatch 
  • For Large and Extra Large size prints, up to 1 week printing processing before dispatch.

Australia courier cost

Print size Cost Dispatch time Delivery time
A1, A2, A3, A4 $10 1 business day 1-3 business days
Medium, Large $15 1 week
1-3 business days
Extra Large $20
1 week
1-3 business days
Framed prints Quote 2-3 weeks
1-3 business days 
  • All framed prints are custom printed and framed per order. 
    The process can take between 2-3 weeks maximum. Shipping quoted per order. 
  • Worldwide shipping is available for all prints, please contact for quote.

Tracking information: 

  • The courier provider and tracking number for your order, will be provided when it is ready to be shipped

    How are the frames delivered?

    • All framed prints will be carefully and meticulously packaged in a custom wooden box with internal padding, to ensure safe delivery via courier.

    Returns & Exchange policy

    • We are happy to offer an exchange or return on all framed prints.

    • To be eligible, framed prints must be returned and received within 7 days of delivery in brand new condition.

    • Returns payment will be refunded via the original payment method.

    • Returns and exchanges shipping cost is at the expense of the purchaser.

    • Please contact orders@johntrif.com directly to submit a return or exchange.